In this episode of 5 Questions in 5 Minutes, Paul Barrow talks to a guest who will have affected your life, whether you know it or not.
Having worked in a list of travel industry roles too numerous to list, Nick Dent has had a significant impact upon the UK travel industry throughout his expansive career.
Now the Director of Customer Operations at Transport for London, Nick shares some fascinating insights around the value of market research in the sector.
